GO ANYWHERE CASHLESS

We will take care of your bills at all Hospitals* so you can focus entirely on your Health.

200K

Claims granted till date

440K

Enforced Policies

300K

Claim requests received

Alert: Effective from October 1st, 2023, Medi Assist has updated its claim helpline numbers. The revised claim helpline numbers are as follows:
Retail Customers: 04068178534; Bank of Maharashtra Customers: 04068178535; Union Bank of India Customers: 04071326121.

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Inform us in advance for upcoming claims to help us expedite your claims process.

Intimation should be followed by the appropriate next step in claims submission cycle. Click here to have complete details related to claims processing.

Proceed to claim intimation  

Submit your claim documents online for swift processing of your reimbursement claims.

Step 1: Avail treatment in hospital of your choice

Step 2: You pay the cost related to the treatment to hospital

Step 3: Collect invoices and relevant documents

Step 4: Raise claim for your policy online by filling up the form and uploading required documents

Step 5: The claim raised will be processed and the amount approved will be transferred directly to your registered bank account

Proceed to Raise Your Claim  

Upload shortfall documents against your raised claims.

If asked to upload any missing/required documents against your raised claim, upload it here.

Proceed to Upload Documents  

Track Status for all your Cashless/Reimbursement/HMB claims.

You can track your claim with

1: Mobile Number

2: Claim Id

3: Policy Number

4: Claim Reference Number.

Proceed to Track Claim Status  

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We couldn't find any claim with respect to the Policy Number and Date of Birth entered. Please enter correct Policy Number and Date of Birth and click on 'Submit', or call on our Call Centre No: 1800-102-4462

Our Cashless Claim Process

Our Cashless Claim Process

Cashless Hospitalisation Form

Reimbursement Claim Process

Reimbursement Claim Process

Claim Form Part A Claim Form Part B

Claims Process Downloads

Download E-card, forms and documents needed for claims process here.

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200K

Claims granted till date

440K

Enforced Policies

300K

Claim requests received

Claims FAQs

You will get information on status of your claims as following way-

  • You can call Toll Free Helpline for claims 04068178534 or in writing for claim status on email manipalcigna@mediassist.in
  • You will receive an update on status of your claim through SMS and emails on the registered contact details with us. Hence, it is important that your contact details are updated with us at all times.
  • You can track your claims on www.manipalcigna.com/claims.
  • You can track your claims on the website and mobile app of TPA MediBuddy from track your claim section.
  • SMS "CLAIMS <claim number>" to +91 96631 49992 to know the claim status
  • You can also reach out to your health advisor or connect with our health relationship managers to get an update or clarification on the claim.

For all other policies, kindly contact our call center

You can download your e-health care on www.manipalcigna.com/claims. You can also visit www.medibuddy.in/ecard. Enter your policy number, name and OTP that will be sent on your register mobile and email. On verification of the OTP you can view your E card.

Please visit our website or write to us at Phone 04068178534 and email- manipalcigna@mediassist.in

You need to call the Toll Free Helpline 04068178534 or write to manipalcigna@mediassist.in in the event of planned or emergency hospitalisation.

List of necessary claim documents to be submitted for reimbursement are as following:

  • Claim form completely filled and duly signed.
  • Copy of photo ID of patient / KYC documents if applicable.
  • PAN card if claimed amount is more than 1 Lakh
  • Original Hospital Discharge summary
  • Operation Theatre notes in case of surgery
  • Original Hospital Main Bill
  • Original Hospital Break up bill
  • Original Investigation reports , X Ray, MRI, CT films, HPE, ECG
  • Doctors Consultation letters/ reference slip for investigation.
  • Original Pharmacy Bills
  • MLC/ FIR report
  • Implant Invoices, stickers for Lenses, stents if applicable.
  • Original cancelled cheque with pre printed name of proposer on it.

  • Please refer to the claim form for list of documents .

Please find the detail process flow step by step as attached link https://www.manipalcigna.com/claims

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