Service Turn Around Time
Processing of Insurance Proposal and seeking further requirements for consideration of the proposal
WITHIN
7 days
Decision on proposal from the date of receipt of proposal or from the date of receipt of additional requirement whichever is later
WITHIN
7 days
Providing copy of the policy along with the proposal form
WITHIN
15 days
Free look cancellation and refund of deposit from the date of receipt of the request
WITHIN
7 days
Post Policy Service Requests concerning mistakes / corrections /updations in the Policy or Policy document
WITHIN
7 days
Change of Address (KYC Norms to be complied)
Registration / Change of Nomination, Assignment
Alteration in Original Policy Conditions (where applicable)
Issuance of duplicate policy
Inclusion of new member in case of group policies
Any other non-claim related changes
Cancellation of policy and refund of premium
WITHIN
7 days
Renewal Notice - Premium Due Intimation
WITHIN
One month before due date
Acknowledgement of a Complaint
WITHIN
Immediately
Action on Complaint & Intimation of Decision to the complainant
WITHIN
14 days
If complaint is NOT resolved by the Insurer, communicate the details to the Policyholder of options including referring the complainant to Insurance Ombudsman / Consumer Court
WITHIN
14 days from the original date of receipt of the complaint*
*(The policyholder may approach the Insurance Ombudsman if his/her complaint is not resolved within 30 days or if the decision of the company is not acceptable to the policyholder.)
Pre-Authorisation - Acceptance of cashless claims by TPA /company to Hospital and final communication
WITHIN
1 hour
Discharge - TPA's offer of settlement to the Insurer /Hospital after submission of document
WITHIN
3 hours
Settlement of claims (other than cashless)
WITHIN
15 days
