Swift Service Turn-Around For Customers| ManipalCigna
Service Turn Around Time
Processing of Proposal form and communication of decisions including any requirement raised on the Proposal form- ,(from the date of receipt of proposals or date of receipt of requirement document, as the case may be)
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WITHIN
15 days
From the receipt of the Proposal form or any requirement documents by the Company
Refund of Proposal deposit (from the date of underwriting decision).
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WITHIN
15 days
From the date of underwriting decision on the Proposal form by the Company.
Furnishing copy of the Proposal form to the policy holder.
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WITHIN
30 days
Of acceptance of the Proposal form by the Company
Post Policy issuance service, requests concerning in proposal and also Non-Claim related service requests (Change of address, nomination, assignment, issue of duplicate policy etc).
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WITHIN
10 days
From the date of receipt of request or from the date of receipt of any requirement called for from the Customer
Acknowledge a grievance from the date of receipt of grievance by the Company
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WITHIN
3 days
From receipt of Grievance by the Company
Resolve a grievance from the date of receipt of grievance by the Company
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WITHIN
15 days
From receipt of Grievance by the Company
Settlement / Rejection of Health Claims for which the investigation is not necessary.
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WITHIN
30 days
From the date of receipt of last necessary document by the Company
Settlement / Rejection of Health claims for which the investigation is required.
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WITHIN
45 days
From the date of receipt of last necessary document by the Company