Grievance Redressal
At ManipalCigna Health Insurance, we believe in providing the best of services to our customers. We provide customers with easy access to information, products and services. If you wish to report a grievance, please write to us on the options as suggested below. You will receive a resolution within 15 days of we receiving your communication.
Health Relationship Managers
Health Relationship Managers
Call
Call our toll-free number
1800-102-4462
between 9:00 AM to 9:00 PM.
Write us at
headcustomercare@manipalcigna.com
For Senior Citizen Assistance
Seniorcitizensupport@ManipalCigna.com
BRANCH GRO LIST
Mailing Address
Grievance Management Cell 401/402, Raheja Titanium, Western Express Highway
Goregaon (East), Mumbai – 400 063.
Escalation Mechanism
If the resolution you receive does not meet your expectations, you may escalate your grievance at the levels mentioned below. As prescribed by the Regulator, you will receive a resolution within 15 days of we receiving your communication.
Mrs. Rakhee Desousa
Grievance Redressal Officer
complaints@manipalcigna.com
022-61703603
Mr. Sameer Bhatnagar
Chief Grievance Redressal Officer
compliance@manipalcigna.com
022-61703600
Approach Ombudsman
If the channels above have still not met your expectations, you may approach the insurance ombudsman, the office Name and address details applicable for your state can be obtained from the following link
Note: You may also approach the Insurance ombudsman if your complaint is open for more than 30 days at any of the above levels.
To participate in IRDAI call centre survey in MyGov.in, Please click here.
Facing a problem?
Get in touch with us!
www.manipalcigna.com
1800-102-4462
customercare
@manipalcigna.com
Nearest
ManipalCigna Branch
We will provide a resolution for the same within 10 days
If you’re not satisfied with the resolution, follow the escalation matrix mentioned on the left
Your grievance will be acknowledged in 3 working days.
A resolution will be communicated within 15 days
