Frequently Asked Questions

ManipalCigna ProHealth Prime offers high Sum Insured to cover Hospitalisation expenses, Pre & Post Hospitalisation expenses & day care treatments. It also provides cover for Individuals with existing conditions such as Asthma, Hypertension, Diabetes, Obesity, Dyslipidaemia etc.

It is a comprehensive product with very innovative and beneficial covers such as coverage for Non-Medical Expenses, Option to choose ‘Any Room’ category, Switch off, Premium waiver benefit, Unlimited restoration of Sum Insured, Guaranteed Cumulative Bonus, Discount on Network Providers and much more.

There are optional packages and optional covers which makes the product highly customizable and making it suitable for all the customer segments.

Yes, treatments under  Ayurveda, Yoga and Naturopathy, Unani, Siddha and Homeopathy are covered under this Product.

The pre-policy medical check-up cost will be paid by ManipalCigna Health Insurance Company.
In case we are unable to underwrite your proposal we will intimate the same to you.

Unless necessary endorsements or exemptions are made below diseases and expenses arising out of or attributable to any of the following will not be covered in the policy.
1. Investigation & Evaluation
2. Rest Cure, rehabilitation and respite care
3. Change of gender except for sex reassignment surgery for transgender persons
4. Cosmetic or Plastic Surgery
5. Hazardous or Adventure sports
6. Treatment for Alcoholism, drug or substance abuse or any addictive condition and consequences thereof
7. Expenses related to the treatment for correction of eye sight due to refractive error less than 7.5 diopters
Above List is only indicative and not exhaustive. Please refer the Policy Wordings for detailed list.

Insurance coverage that pays for medical and surgical expenses that are incurred by the insured person during the treatment of a disease or injury. Health insurance can either reimburse the insured for expenses incurred from illness or injury or pay the care provider directly through cashless facility

Yes, by visiting our website www.manipalcigna.com

The list of medical tests will be communicated by ManipalCigna Health Insurance Company to the customer at the time of processing the insurance application as they will depend upon the Age, Sum Insured opted and any medical history declared at the time of application.

Medicals will be triggered on the basis of the age of the insured, the plan type and sum insured selected.
** For details of medical tests kindly contact Customer Support Team, Health Advisor or Branch Service Desk.

One can opt in or opt out of the Cumulative Bonus Booster option at every renewal before and after accruing 200%.

Policy Period means the period between the inception date and the expiry date of the policy as specified in the Schedule to this Policy or the date of cancellation/termination of this policy, whichever is earlier.

For optional packages, customer can choose only one of the optional packages while
Customer can choose one cover or more than one from all the optional covers available (as per plan).

Pre-existing diseases/illness/injury/conditions will be covered post 24/36 months of continuous cover depending upon the plan and Sum Insured opted.
For Active plan: 90 days for Asthma, Diabetes, Hypertension, Dyslipidemia, Obesity related conditions
For all other conditions - 24 months.

If you wish to insure more than 2 adults or 3 children in a floater plan, you need to buy an additional policy.
Under Active Plan, there is no family floater option. The family members can buy a multi-individual policy.

Premium payment modes available under ProHealth Prime Insurance are Single, Half-Yearly, Quarterly, Monthly. Premium payment mode can only be selected at the inception of the Policy or at the renewal of the Policy. Loading will be applied on the premium for Half-Yearly, Quarterly and Monthly premium mode.

It includes all reasonable and customary vaccination expenses of the new born as per the
National Immunization Scheme (India) until the new born completes one year (ie.12 months).
If the policy ends before the new born baby completes 12 months, this benefit will continue subject to policy being renewed in the subsequent year.

Health Maintenance Benefit covers all medical expenses incurred on out-patient basis. This can be used for expenses such as

• Diagnostic tests, preventive tests, drugs, prosthetics, medical aids, prescribed by the specialist Medical Practitioner up to the limits specified in the Schedule.
• Towards Dental Treatments and Alternative Forms of Medicines wherever prescribed by a Medical Practitioner.

Under this benefit if the Sum Insured if not sufficient due to claims paid during the policy year then 100% of Sum Insured will get restored even in case of related illnesses
Sum Insured here would mean basic Sum Insured + Cumulative bonus/Cumulative Bonus Booster becomes insufficient.
For Active Plan if the Sum Insured is not sufficient due to claims paid during the policy year then 100% of Sum Insured will get restored  in case of unrelated illnesses.

Medicals will be triggered on the basis of the age of the insured, the plan type and sum insured selected apart from the health conditions declared as part of Proposal Form.

Yes, all the policy holders are eligible for a health identification card and it will form a part of the policy kit.

For insured that have completed 18 years of age can avail a comprehensive health check-up with Our Network Provider once every year right from the first year for Protect and Advantage plans. And once every 3rd  year under Active plan. However you also have the choice to visit Non-Network Service Provider and conduct Health Check-up of your choice for up to specified limits based on opted SI
*Health check-up benefit for Active plan can be chosen only if wellness benefit is not opted.